(Source : G.H. Watson, Business Systems Engineering. Copyright © 1994 by John Wiley & Sons, Inc. Adapted by Morris and Jamieson)

Business Planning System

• Corporate Governance
  
• Strategic Planning
  
• Information Architecture
  
• Competitive Analysis
  
• Technology Acquisition
  
• Strategic Alliance
  
• Management of Projects
  

Product Generation System

• Market Research
  
• Product Design
  
• Production Process
  
• Supplier Management
  
• Product Assembly
  
• Product Launch
  
• Management of Projects
  

Customer Delivery System

• Channel Management
  
• Account Management
  
• Sales Process
  
• Order Fulfilment
  
• Collection Process
  
• Satisfaction Measurement
  
• Management of Projects
  

Customer Support System

• Delivery Installation
  
• Customer Training
  
• Expectation Setting
  
• Preventative Maintenance
  
• Unplanned Service
  
• Reliability Assessment